Come and join our friendly team based in Poole and support your local community! You could help make it possible for someone to gain access to the short-term use of a wheelchair while they are recovering from an injury or an illness.
About this role
This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.
Typical tasks include:
> Liaising with the hub to arrange stock/deliveries/collections.
> Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
> Demonstrating how to use and look after our wheelchairs (and other equipment)
> Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
> Receiving payments / donations and issuing receipts
> Contacting service users about overdue and upcoming return of equipment
> Signposting to other Red Cross services/providers
> Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator
Benefits to self
> Meet new people and be part of a dynamic and inclusive team
> Opportunity to develop your existing skills and gain new ones
> Training and induction for the role provided
> Reasonable pre-agreed travel expenses for the role including for attending training.
Benefits to others
You could help make it possible for someone to gain access to the short-term use of a wheelchair while they are recovering from an illness or an injury.
Location
Unit 1, Albany Park, Poole, BH17 7BX, United Kingdom
Training available
Online E-learning (Mandatory training modules and Welcome to the British Red Cross).
Welcome day workshop via zoom.