SUBU Advice provides free, independent and confidential advice and information to BU students. We're non-judgemental and we'll work with you to help resolve your concerns.
We offer advice on
Money (including benefits, student finance and debt)
If you’re not sure whether we can advise you, just ask! We’ll certainly be able to help you in some way, at the very least by referring you to a more appropriate service. We have a wide range of knowledge and experience and an extensive library of resources.
Any problems with the assistance we've given you? Please consult our Complaints Procedure.
We have offices on both the Talbot and Lansdowne Campuses:
Student Centre (SC202 - second floor next to the lifts)
Monday to Friday 10.00–16:00 all year round.
Drop-in Session 2-4pm each day in SC202
Bournemouth House (BG07)
Monday, Tuesday, Thursday 09:30–14:00
(appointment only Wednesday/Friday and during undergraduate vacations as detailed here)
We are committed to responding to your communication as quickly as we possibly can. The table below indicates our target response times.
|Within 3 working days|
|Voicemail||Within 2 working days|
|Text||Within 2 working days|
|Facebook/Twitter||Within 2 working days|
|Letter||Within 3 working days (plus postage)|
If we cannot meet these target times, we will still acknowledge receipt of your communication and let you know when we'll be able to provide a substantive response.
We're committed to providing you with advice which is high-quality, confidential and independent. But in return we ask certain things of you. We ask that you:
- Treat us with respect;
- Let us know if you're going to miss an appointment;
- Take ownership of your case yourself;
- Keep us informed of progress and outcomes; and
- Carry out follow-up actions within the timeframes we agree.
If we are dealing with third parties on your behalf (e.g. your landlord, or someone to whom you owe money) we will need your written consent to do so; we have a standard form which we will ask you to sign.
We welcome your feedback and would love to hear what you have to say about the SUBU Advice team. Please fill out our Feedback Survey.
In order to comply with the requirements of the organisation which accredits our work SUBU Advice operates within a range of policies. The key policies are available for you to view below. Please contact the SUBU Advice Manager if you have any questions regarding these policies or anything related to the work of SUBU Advice.
SUBU Advice is audited and accredited by the Advice Services Alliance; they have awarded us the Advice Quality Standard, because we meet their criteria. This ensures that the advice we give to our clients is professional and accurate. Being part of this scheme allows SUBU Advice to access a network of generalist and specialist legal advice services.
Main Office: 01202 965779
Bournemouth House office: 01202 967369
Facebook: SUBUAdvice Bournemouth