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SUBU Advice provides free, independent and confidential advice and information to BU students. We're non-judgemental and we'll work with you to help resolve your concerns.

We offer advice on housing, appeals/complaints, Academic Offencesfinance (including benefits), employment law, personal and legal issues.  If you’re not sure whether we can advise you, just ask!  We’ll certainly be able to help you in some way, at the very least by referring you to a more appropriate service.  We have a wide range of knowledge and experience and an extensive library of resources.

Any problems with the assistance we've given you? Please consult our Complaints Procedure


We have offices on both the Talbot and Lansdowne Campuses:

Student Centre (SC202 - second floor next to the lifts) - Monday to Friday 09:30–16:30 all year round.

Drop-in Session 2-4pm each day in SC202

Bournemouth House (BG07, next to the SUBU shop) - Monday, Tuesday, Thursday 09:30–14:00 (appointment only Wednesday/Friday and during undergraduate vacations as detailed here)

We are committed to responding to your communication as quickly as we possibly can.  The table below indicates our target response times.

Method       Target     
Email  Next working day (09:30-16:30)
Voicemail  Same working day 
Text  Same working day 
Comment card  Same working day 
Facebook/Twitter  Next working day
AnonymousUni  Next working day 
Letter  Next working day (plus postage) 
Fax  Next working day 


If we cannot meet these target times, we will still acknowledge receipt of your communication and let you know when we'll be able to provide a substantive response.

We're committed to providing you with advice which is high-quality, confidential and independent.  But in return we ask certain things of you. We ask that you:

 - Treat us with respect;

 - Let us know if you're going to miss an appointment;

 - Take ownership of your case yourself;

 - Keep us informed of progress and outcomes; and

 - Carry out follow-up actions within the timeframes we agree.

If we are dealing with third parties on your behalf (e.g. your landlord, or someone to whom you owe money) we will need your written consent to do so; we have a standard form which we will ask you to sign.

We welcome your feedback and would love to hear what you have to say about the SUBU Advice team. Please fill out our Feedback Survey. 

In order to comply with the requirements of the organisation which accredits our work SUBU Advice operates within a range of policies.  The key policies are available for you to view below.  Please contact the SUBU Advice Manager if you have any questions regarding these policies or anything related to the work of SUBU Advice.

 Complaints (about SUBU Advice)


 Conflict of interest

 Data Protection Act Compliance

 Equal Opportunities


SUBU Advice is audited and accredited by the Advice Services Alliance; they have awarded us the Advice Quality Standard, because we meet their criteria.  This ensures that the advice we give to our clients is professional and accurate. Being part of this scheme allows SUBU Advice to access a network of generalist and specialist legal advice services.

Meet the Team

Alexis Drayson

I have been a member of SUBU Advice since August 2010. Before joining SUBU I worked as an adviser in askBU for two years. Prior to this I taught A-Level and GCSE Health and Social Care Management at a secondary school. I have experience in advising clients on a variety of issues including student finance, housing and academic advice and representation. I have NVQ Level 4 in Information Advice and Guidance and was elected as the SUBU Staff Trustee last academic year.

Phone: 01202 966760



Barbara Fletcher

I have been at SUBU Advice for 14 years.  Prior to this I was a qualified Citizens Advice advisor for 6 years.  I have NVQ Level 4 in Information Advice and Guidance and qualifications in Life Coaching and Mediation.  I work part-time during term-time only but enjoy dealing with the many and varied issues raised by students on a daily basis.

Phone: 01202 965764


Neil Gallivan

I joined the SUBU Advice team in April 2015. Prior to this I was employed by Children and young peoples’ Social Care, primarily as a Personal Advisor with the Pathways Team advising and supporting young people leaving the care system. The role provided me with experience of guiding and working alongside a diverse group of young people in a broad range of settings. I have also worked alongside students who had been diagnosed with Autistic Spectrum Disorders; this was during my role and an Assistant Team Manager in a residential college. I graduated with a degree in Fine Art and have a passion for traveling.

Phone: 01202 965778


Hanna Coles

I have been at SUBU Advice since August 2015. Before joining SUBU I was a Sabbatical Officer at Canterbury Christ Church Students Union (Welfare & Education) which is what started my passion for giving advice and helping students in their journeys through the student experience. I am qualified CACHE level 3 diploma in child care and education and have a BA (Hons) in Primary Education. I am currently training with Advice UK for my Case Worker Qualification. I have worked in every level of education from nursery education to Higher Education. I enjoy every part of advice as I really enjoy helping student solve their issues.

Phone: 01202 965779




Main Office: 01202 965779

Bournemouth House office: 01202 967369


Twitter: @SUBUAdvice

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Ask questions anonymously by texting 07501 622462 or by visiting AnonymousUni Bournemouth.

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Registered Office: Students' Union at Bournemouth University, Talbot Campus, Fern Barrow, Poole, Dorset, BH12 5BB

Registered in England Charity Number: 1144886