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ADVICE

SUBU Advice provides free, independent and confidential advice and information to BU students. We're non-judgemental and we'll work with you to help resolve your concerns.

We offer advice on housing, appeals/complaints, Academic Offencesfinance (including benefits), employment law, personal and legal issues.  If you’re not sure whether we can advise you, just ask!  We’ll certainly be able to help you in some way, at the very least by referring you to a more appropriate service.  We have a wide range of knowledge and experience and an extensive library of resources.

*EASTER OPENING HOURS* 

Between the 30th - 20th April, due to the Easter Holidays, we have limited opening hours.

We will be opened as follows: 

Monday - Friday we will be open 10:00 - 16:00 at our Talbot offices in the Student Centre, our Bournemouth House offices will be closed. 

In addition, unfortunately our Talbot offices will be closed on:

  • The afternoons of Tues 31st March, and Tues 7th April
  • All day on Friday 10th April, Tuesday 14th and Wednesday 15th April. 

Sorry for any inconvenience caused, please email us on subuadvice@bournemouth.ac.uk or leave a voicemail on 01202965779 during these times and we will get back to you as soon as possible. 

We have offices on both the Talbot and Lansdowne Campuses: 

Student Centre (SC203 - second floor next to the lifts) - Monday to Friday 09:30–16:30 all year round

Bournemouth House (BG07, next to the SUBU shop) - Monday, Tuesday, Thursday 09:30–14:00 (appointment only Wednesday/Friday and during undergraduate vacations as detailed here)

We are committed to responding to your communication as quickly as we possibly can.  The table below indicates our target response times.

Method       Target     
Email  Next working day (09:30-16:30)
Voicemail  Same working day 
Text  Same working day 
Comment card  Same working day 
Facebook/Twitter  Next working day
AnonymousUni  Next working day 
Letter  Next working day (plus postage) 
Fax  Next working day 

 

If we cannot meet these target times, we will still acknowledge receipt of your communication and let you know when we'll be able to provide a substantive response.

We're committed to providing you with advice which is high-quality, confidential and independent.  But in return we ask certain things of you. We ask that you:

 - Treat us with respect;

 - Let us know if you're going to miss an appointment;

 - Take ownership of your case yourself;

 - Keep us informed of progress and outcomes; and

 - Carry out follow-up actions within the timeframes we agree.

If we are dealing with third parties on your behalf (e.g. your landlord, or someone to whom you owe money) we will need your written consent to do so; we have a standard form which we will ask you to sign.

We welcome your feedback and would love to hear what you have to say about the SUBU Advice team. Please fill out our Feedback Survey. 

In order to comply with the requirements of the organisation which accredits our work SUBU Advice operates within a range of policies.  The key policies are available for you to view below.  Please contact the SUBU Advice Manager if you have any questions regarding these policies or anything related to the work of SUBU Advice.

 Complaints (about SUBU Advice)

 Confidentality

 Conflict of interest

 Data Protection Act Compliance

 Equal Opportunities

 Violence

SUBU Advice is audited and accredited by the Advice Services Alliance; they have awarded us the Advice Quality Standard, because we meet their criteria.  This ensures that the advice we give to our clients is professional and accurate. Being part of this scheme allows SUBU Advice to access a network of generalist and specialist legal advice services.

Meet the Team

 


AlexisAlexis Drayson

 I have also been a member of SUBU Advice since August 2010. Before joining SUBU I worked as an adviser in askBU for two years. Prior to this I taught A-Level and GCSE Health and Social Care Management at a secondary school. I have experience in advising clients on a variety of issues including student finance, housing and academic advice and representation. I have NVQ Level 4 in Information Advice and Guidance. I am an active member of NASMA (National Association of Student Money Advisers) and have taken part in approximately forty developmental/training opportunities since starting at BU in 2008.

Phone: 01202 965778

Email: adrayson@bournemouth.ac.uk

 

Lisa Mayo
  
I am the newest member of SUBU Advice having started in February 2014. Before joining SUBU I worked in the social housing sector for 10 years. I have had several roles during my time in housing, including providing advice to tenants on housing, finance and welfare, overseeing complaints and leading on service improvement and research projects. My final role entailed implementing policy, procedure and staff training. I am now very excited to be back in a client facing role offering support and advice for students. 
 
 
 


BarbaraBarbara Fletcher

 I have been at SUBU Advice for 12 years.  Prior to this I was a qualified Citizens Advice advisor for 6 years.  I have NVQ Level 4 in Information Advice and Guidance and qualifications in Life Coaching and Mediation.  I work part-time during term-time only but enjoy dealing with the many and varied issues raised by students on a daily basis.

 

Phone: 01202 965764

Email: bfletcher@bournemouth.ac.uk

 

Abi Kendall

I started in Advice back in September 2014 and I am also a masters student studying MA Literary Media here at Bournemouth. Prior to this role I completed my BA in English here, and have worked previously with Advice in previous academic years. As a part-time Advice Support Worker I’m here to provide support to Alexis, Lisa and Barbara and to answer any of your more basic questions. 

Email: akendall@bournemouth.ac.uk

 

Contact

Main Office: 01202 965779

Bournemouth House office: 01202 967369

E-mail: subuadvice@bournemouth.ac.uk

Twitter: @SUBUAdvice

FacebookSUBUAdvice Bournemouth

Ask questions anonymously by texting 07501 622462 or by visiting AnonymousUni Bournemouth.

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Registered Office: Students' Union at Bournemouth University, Talbot Campus, Fern Barrow, Poole, Dorset, BH12 5BB

Registered in England Charity Number: 1144886

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