Policies and Procedures
Booking an appointment
You can either book an appointment via our online booking system, Simplybook. Or you can contact us using the details below.
Phone: 01202 965779
How long does it take to get a response?
We are committed to responding to your communication as quickly as we possibly can. Our target response times are:
Email: Within 3 working days
Voicemail: Within 1 working day
Text: Within 1 working day
Social media: within 2 working days
Letter: within 3 working days, plus postage
If we cannot meet these target times, we will still acknowledge receipt of your communication and let you know when we'll be able to provide a substantive response.