Mental Health Innovations (MHI)

Mental Health Innovations (MHI) logo

MHI publicly launched Shout 85258 in 2019 to provide a free, anonymous and confidential source of support for those in...

Shout Volunteer

This opportunity is ongoing, with no end date.

At Shout 85258, our trained Shout Volunteers are those invaluable people who chat to those in distress at any time of the day from the comfort of their own home thanks to the remote nature of the opportunity. Using a conversation model and skills in assessing, managing and navigating risk and safeguarding concerns, they provide a space for people to be heard and understood. This can help people get from a hot moment to a cool calm.

Being A Shout Volunteer isn't for everyone. You need to:

  • Be over 18.

  • Be resilient and mentally robust to help people in distress.

  • Commit to 25 hours of online training and then fulfil 200 total hours of volunteering.

  • Have empathy and be able to be objective.

  • Put your own personal views to one side to help the texter.

  • Have a secure web connection, laptop/computer, a UK or New Zealand phone number and access to a quiet place.

  • Only volunteer from the UK or New Zealand.

  • Provide 2 referees and consent to undergo a background check.

Your next step will be to contact me, Emmy Davies-Colley for further information on how to apply for this role, by email me at

I hope to hear from you soon.

Warm Wishes,

Emmy Davies-Colley

Give Us a Shout


Benefits to self

Receives 25 hours of free training for skills valued by employers and organisations. Becomes part of a pioneering team and supportive community. Volunteers the way you want – from home, in the office or with a group of friends or family.

Benefits to others

Has an impact on people’s lives and makes a difference when people have often not spoken about their problem before. Gives people crucial time and space to be heard and understood. Provides a non-judgemental space to off-load their struggles.



Training available

You will need to complete a 6-week/25 hour online training course providing you with the knowledge and skills needed to support those in distress. Crucially, this will include our conversation model and how to manage risk which arises.

Hours per week


Transport details

You will volunteer remotely, most often from the comfort of your own home, so transport won't be needed.
  • Activity AreaFaith and Religion, Health and Social Care, Mental Health, People, Virtual Volunteering, Advice/ Support, Communication/ Caring
  • Employability Skills within ActivityBuddying, Counselling, Mentoring, Collaboration, Communication, Critical Thinking, Emotional Intelligence, Interpersonal, Risk Management
  • FacultyHealth & Social Sciences
  • Sustainable Development GoalsIndustry Innovation & Infrastructure

Employability skills

  • Communication 0
  • Interpersonal 0
  • Teamwork 0
  • Timekeeping 0
  • Relationship Building 0