Policies and Procedures

Knowing your consumer rights can save you time and money

Raising issues as and when they arise can mean you are out of pocket for less time. If you find your train is cancelled or a shop refuses to refund a faulty item you can express you rights and resolve the matter as quickly as possible. If you would like advice before contacting the company then we are here to help. We can advise you of your rights, how to express these and how to submit claims for refunds and compensation.